Purchase, Shipping & Returns Policy

Online Purchase Terms and Conditions

Our website allows you to purchase a variety of high-quality Pokémon display slabs featuring extended artwork. By purchasing products through this site, you agree to abide by the terms and conditions listed below:

Order Acceptance: All orders placed through the website are subject to payment in full before we process and ship your item(s). Once payment is received, a legally binding agreement is established. All sale items are final sale and cannot be refunded. The price for any products will be as listed on our website, except in cases of obvious error.
Order Refusal: RARECATCHER reserves the right to refuse or cancel any order at our discretion, without needing to provide an explanation.
Payment Authorization: All purchases are subject to verification checks and approval by your credit or debit card provider. If your payment is not authorized for any reason, we are not liable for any delays or non-delivery.

Shipping & Delivery

At RARECATCHER, we strive to ensure a smooth delivery process, but we are not responsible for delays caused by third-party carriers or incorrect delivery information. It is the buyer’s responsibility to provide accurate shipping details at the time of purchase to avoid any potential delays or delivery issues.

For international shipping, please note that delays may occur due to customs regulations specific to your country. As the buyer, you are responsible for understanding and complying with your country’s import rules before placing an order. We recommend checking with your local customs office regarding the import of Pokémon display slabs or other products from our site.

Additionally, the buyer is responsible for any customs duties, taxes, tariffs, and other fees that may be required for importing products. RARECATCHER cannot be held liable for shipments that are delayed, refused, or held by customs due to restricted or prohibited contents. In such cases, no refunds or credits will be issued, and the buyer assumes full responsibility for any costs incurred.

By placing an order, you agree to these terms and confirm that you are aware of the import regulations in your country. If your shipment is abandoned or discarded by customs, no compensation will be provided.

Please ensure that all international delivery fees, taxes, and duties are accounted for before completing your purchase, as RARECATCHER is not responsible for these additional charges.

Returns and Exchanges Policy

RARECATCHER is committed to ensuring your satisfaction. If you are not completely happy with your online purchase, you have 14 calendar days from the date of delivery to request either a return or exchange. To get started, simply fill out the Returns and Exchanges Form and enter your order number and the details of the items you would like to return or exchange, and we’ll take care of the rest.

Once your item is received and inspected, we will notify you of the status of your refund or exchange. Please note that the original shipping cost is non-refundable, and customers are responsible for paying the return shipping costs.

If you are expecting a refund, first check your bank account. Then, contact your credit card company, as it may take some time before the refund is officially posted. If necessary, contact your bank, as banks often require a few business days of processing before the refund appears in your account.